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Questions from our clients

Friday, May 15, 2020


Q. What should I expect when I come in for a booked appointment during level 2?

  1. Please come to the clinic at the time allocated. Please ring and cancel if you become unwell
  2. If you are having an IUD insertion or cervical screening (smear) test, bring a sarong or towel in a bag. This can be used as a modesty blanket. Don’t forget to have your breakfast or lunch
  3. Organise someone to take you home after your IUD insertion in case needed
  4. You can bring another person with you into the clinic if you would like support. They will be screened for Covid-19 on arrival as well and be required to follow the same process.
  5. To minimise risk and maintain physical distancing please avoid bringing children to the clinic with you. 
  6. You may be asked to wait outside the clinic if we have too many people in the waiting room.
  7. On entering the clinic, you will be asked to use the hand sanitiser provided.
  8. On leaving please use the hand sanitiser again.

Q.How do I pay for my appointment?

A. If you have a phone appointment, you can either pay by Payment Express over the phone or we’ll send you a text message with our account details and you can pay later.

If you come into the clinic for your appointment, please pay by eftpos at the time of your appointment. Remember, if you're under 22, your appointment is free. 


Q. I made an appointment using your web form but I missed the call from you - what should I do? 

A. When we are nearly ready to call you, we will send you a text message to say that we're about to call. If you don't answer the call, we will try again a couple of times to connect. If you miss all these calls, please use the ask for an appointment form to request a new appointment. 

Q. My implant is due to be changed, what should I do?

A. After five years of use, the implant we use in New Zealand (Jadelle) is not as effective, and we do not recommend you rely on it to work. It is safe for it to stay in your arm for longer but you should use another method of contraception until it can be changed. This could be condoms or the progestogen-only pill. If you would like to start the progestogen-only pill, please use the Ask for an Appointment form. We will be able to prescribe the pill for you over the phone.

Q. My IUD is due to be changed, what should I do?

A. Some IUDs will work for longer than the recommended time, and you do not need to do anything if you use one of the following IUDs - Mirena, Choice TT380 STANDARD, CuT380A.  You should talk to your health provider after the lockdown about getting it changed. 

Some IUDs do not work for longer, and if you are using one of these then you will need to use additional contraception such as condoms or progestogen-only pill (POP). These are Jaydess, Choice TT380 SHORT and Load375.

If you want to try POP, or if you are not sure which IUD you are using, please use the Ask for an Appointment form.

Q. I'm due for another depo shot but I can't take the pill instead, what should I do?

A. Depo Provera works for longer than the 12 week time frame to get your repeat injection.  Up to 14 weeks after the last injection you will still be safe, so you may not need more contraception depending on when your last injection was given.  We will not be able to give you another injection during the lockdown, but we can give you a prescription for the pill, or for condoms.  

Q. My prescription hasn’t been faxed through yet and I’m about to run out of pills. What should I do?

A. You will need to make a phone consult appointment using the Ask for an Appointment form.

Q. I had a test the other week but haven’t heard back about the results. Who do I contact?

A. We will still be in contact with you to give results.  Results received before the lockdown were prioritised, and clients with abnormal results were contacted where possible.  We will have received results after the lockdown, so if you have not heard yet, you will still be contacted.  At this stage we can’t say “no news is good news”, but you will get news!  

Q. What about cervical screening? I'm due to have my test soon. 

A. During the Covid-19 lockdown, the routine  cervical screening  programme is not operating. 

If you have symptoms of abnormal bleeding and /or unusual pain you will need to contact your GP. If you are having your smear annually this will continue. Your smear can be delayed until after the lockdown period

If your smear showed high grade changes and you have been referred for a colposcopy, or need referral this will be prioritized. If you are unsure what is happening  contact your provider

If you have had a series of low grade smears and have been referred your referral will be managed according to Colpsocopy unit priorities.

To speak to a Family Planning doctor or nurse, complete the Ask for an Appointment form and provide additional information in the "other" field. 



Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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