Our 2016 client satisfaction survey results are in, and you’ve told us there’s a lot you like about the services we offer.

Just over 99% of you feel listened to by our nurses and doctors.

We had great feedback across our services, with 97% of you saying you were happy with how you were welcomed at reception and how your appointment went.

Here’s some of the nice things you said about us in the survey:

• “Nurses are always friendly and caring”
• “Easy communication, appointment time made to suit.”
• “Excellent service, good advice and made me feel happy making good choices.”
• “She explained things to me, so easy”
• “Easy, no stress, confidential”
• “Very friendly & approachable staff :)”
• “The nurse was lovely and helpful”

We surveyed almost 1000 clients in 15 of our clinics across New Zealand earlier this year, with a particular focus on hearing from Māori and Pasifika.

Thank you to everyone who helped us by filling out a client survey.