COVID-19: Update 21 September

Level 3: We are offering most services at Level 3. Booked appointments only. Phone consultations for emergency contraception, pill repeats, condom prescriptions, pre-IUD/pre-implant appointments. We may be able to offer bridging contraception until we can see you in the clinic. We have COVID precautions in place:

  • You will be COVID-screened before your appointment and on arrival at the clinic.
  • To help with physical distancing, please do not bring a support person to the clinic unless it is absolutely necessary. Please do not bring children to the clinic.
  • Please maintain physical distancing of two metres when waiting outside the clinic and in the clinic waiting room.
  • Please come to the clinic at the time allocated. You may be asked to wait outside the clinic if there are too many people in the waiting room.
  • Please ring ahead and cancel if you become unwell. You can also cancel your appointment by using the Cancel my Appointment Form. 

Level 2: We are able to offer all services in our clinics at Level 2. We are also offering many services over the phone. We have COVID precautions in place:

  • You will be COVID-screened before your appointment and on arrival at the clinic. Do not come to the clinic if you are unwell.
  • To help with social distancing, please do not bring a support person to the clinic unless it is absolutely necessary.
  • Please do not bring children to the clinic.
  • Please wear your mask to your appointment and make sure to scan on arrival.
  • If there is a charge for your appointment, contactless payment is preferred.

 
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Contact Us

Whakapā mai

PERSONAL Medical QUESTIONS

We will not answer health questions via this website or social media. If you need health advice outside of clinic hours, call Healthline on 0800 611 116.

APPOINTMENTS

Between 8am and 6pm on weekdays, you can make an appointment by calling the clinic. Use the Clinic Finder to find the clinic nearest you.

After hours, you can request an appointment by filling in the Ask for an Appointment form. We will call you back and book your appointment.  

If you need to cancel your appointment, use the Cancel my Appointment form.

Professional training and development

Contact our Professional Training and Development team for information about our courses for doctors, nurses, midwives and other clinicians working in sexual and reproductive health.

Health Promotion 

Contact your local health promoter about programmes for young people, their parents or caregivers, teachers and community workers. If you’re a teacher, school nurse, youth worker or community worker, you can also Ask for an Online Consultation with our health promoters.

NATIONAL OFFICE

Our National Office is located in Wellington.

Physical Address: Level 2, 205 Victoria Street, Wellington 6011
Postal Address: PO Box 11515, Wellington 6142 
Phone: 04 384 4349
Fax: 04 382 8356* Please do not fax patient information to this number. Use our Healthlink EDI: famplann
Email: national@familyplanning.org.nz

We will not answer health enquiries, make or change appointments in response to emails sent to this email address. 

MEDIA ENQUIRIES

Contact our Communication Team on 027 206 6462 or email media@familyplanning.org.nz 

Resource enquiries

Contact our resource team for information about our sexuality and relationship resources or phone us on 04 384 4349. 

Feedback and Complaints

Find out how to make a complaint or provide other feedback.

Your health information

Find out how to access your health information.

contact form

Please use the form below for general enquiries.

Do not use the form to make appointments. We will not respond to appointment requests made using this form. 

Contact form