Your rights are important — we are committed to ensuring your rights are considered when you use our services or work with us.

Code of Health and Disability Services Consumers’ Rights

Everyone using our service has the protection of the Code of Health and Disability Services Consumers' Rights. The Code is displayed throughout our premises and you can take a copy away with you.

You can read the Code in full on the Health and Disability Commissioner website.

Your Privacy and Health Information Rights

We must follow the rules set out in the Privacy Act and the Health Information Privacy Code.

The Privacy Act provides the general framework for how 'agencies' collect, use, disclose, store and give access to personal information. The Health Information Privacy Code is a Code of Practice under the Privacy Act, which covers how health information is collected, used, held and disclosed by health agencies.

Learn about your rights under the Health Information Privacy Code.

ACCESS YOUR HEALTH INFORMATION

We collect and hold information about all of our clients so we can provide the right care and treatment. Your information is confidential and the only staff who are allowed to see your records are those who are involved in your care.

If you are or have been a client of Family Planning, you have a right to ask and be given access to your health information.

Find out how to access your health information.

Health AND Disability Advocacy

The Nationwide Health and Disability Advocacy Service provides a free, independent advocacy service to help people ensure their rights are respected. Contact them on 0800 555 050 or email advocacy@hdc.org.nz.

PROVIDE FEEDBACK

If you have a question about your rights, or feel we are not meeting your rights,
let us know.