COVID-19: Update 4 October

Level 3: We are offering most services. Booked appointments only. Phone appointments for emergency contraception, pill repeats, condoms, pre-IUD/pre-implant appointments. We may be able to offer bridging contraception until we can see you in the clinic. COVID precautions in place:

  • You will be COVID-screened before your appointment and at the clinic.
  • To help with social distancing, please do not bring a support person unless absolutely necessary. Please do not bring children to the clinic.
  • Please maintain social distancing of two metres when waiting outside the clinic/in the waiting room.
  • Please come to the clinic at the time given. You may be asked to wait outside if there are too many people in the waiting room.
  • Please cancel if you become unwell. You can cancel using the Cancel my Appointment Form

Level 2: We are offering all services in our clinics. Phone services available. COVID precautions in place:

  • You will be COVID-screened before your appointment and on arrival at the clinic. Do not come to the clinic if you are unwell.
  • To help with social distancing, please do not bring a support person unless it is absolutely necessary.
  • Please do not bring children to the clinic.
  • Please wear your mask to your appointment and make sure to scan on arrival.
  • If there is a charge for your appointment, contactless payment is preferred.

 

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Covid-19 information for clients

Family Planning is an essential service. This is what our contraception care looks like at different alert levels. At Family Planning, we will do our best to ensure you receive the care you require while keeping you and our staff safe.

ALERT LEVEL 3: What You Need to Know 

Updated: 21 September 2021 

We are able to offer most services in our clinics at Level 3. Booked appointments only. We are also offering many services over the phone to reduce the number of people in clinics. 

At a phone consultation we can help with emergency contraception, pill repeats, condom prescriptions, pre IUD and pre implant appointments. We may be able to help with bridging contraception until we can see you in the clinic. 

In person booked clinic appointments:

Only one or two clients will be allowed in the clinic at a time to ensure physical distancing can be maintained. We will be spacing the appointments to ensure you can be seen quickly so you should not need to wait for too long.

Before your appointment:

  1. If you are having a face-to-face appointment, you will be COVID-screened before your appointment and on arrival at the clinic. 
  2. To help with physical distancing, please do not bring a support person to the clinic unless it is absolutely necessary. Please do not bring children to the clinic.
  3. Please maintain physical distancing of two metres when waiting outside the clinic and in the clinic waiting room.
  4. Please come to the clinic at the time allocated. You may be asked to wait outside the clinic if there are too many people in the waiting room.
  5. Please ring ahead and cancel if you become unwell. You can also cancel your appointment by using the Cancel my Appointment form.
  6. If you are having an IUD insertion, don’t forget to have your breakfast or lunch before your appointment.
  7. Organise someone to take you home after your IUD insertion if needed.

At your appointment:

  1. Please wear a mask at all times in the clinic. This is a legal requirement. 
  2. If you have a medical condition or disability that makes it difficult to wear a mask, let us know in advance, so we can make arrangements to assess you safely. 
  3. Hand sanitiser (gel) stations are at the entrance to the clinic, reception desk and in the clinic rooms. Please use this on entry and exit from the clinic.
  4. You will need to use the QR tracking code or sign the visitors’ log book to help with contact tracing if needed.
  5. There will be screens on the reception desk to provide a safety barrier.
  6. Our staff will be wearing suitable personal protective equipment (PPE) to keep you and themselves safe.
  7. Cashless payment is a legal requirement. We have Paywave in all of our clinics nationwide, or you will be asked for online payment. 

Alert Level 2: What You Need to Know 

Updated: 07 September 2021

We are able to offer all services in our clinics at Level 2. We are also offering many services over the phone to reduce the number of people in clinics. 

Before your appointment:

  1. If you are having a face-to-face appointment, you will be COVID-screened before your appointment and on arrival at the clinic. 
  2. If you are able to have your appointment by phone we will let you know.
  3. To help with physical distancing, please do not bring a support person to the clinic unless it is absolutely necessary. Please do not bring children to the clinic.
  4. Please do not come to the clinic if you are unwell. Ring ahead and cancel. You can also cancel your appointment by using the Cancel my Appointment form.

At your appointment:

  1. Please wear a mask at all times in the clinic. This is a legal requirement. 
  2. If you have a medical condition or disability that makes it difficult to wear a mask, let us know in advance, so we can make arrangements to assess you safely. 
  3. You will need to use the QR tracking code or sign the visitors’ log book to help with contact tracing if needed.
  4. Hand sanitiser (gel) stations are at the entrance to the clinic, reception desk and in the clinic rooms. Please use this on entry and exit from the clinic.
  5. There will be screens on the reception desk to provide a safety barrier.
  6. Our staff will be wearing suitable personal protective equipment (PPE) to keep you and themselves safe.
  7. If there is a charge for your appointment, contactless payment is preferred. We have Paywave in all of our clinics nationwide.

Alert Level 1: What you need to know 

All services are open, however, we do want to remind you about following the guidance below:

  1. Please do not come to the clinic if you are unwell – stay at home and call us. We will rebook you for a phone appointment if appropriate. You can also cancel your appointment by using the Cancel my Appointment form.
  2. If you have cold or flu symptoms call your doctor or Healthline on 0800 358 5453 and make sure you get a COVID test.
  3. Wash your hands. Wash your hands. Wash your hands.
  4. Sneeze and cough into your elbow, and use the hand sanitiser (gel) provided in the clinic.
  5. Avoid touching your face.
  6. Use the Covid-19 tracer app and keep track of where you've been.

Alert Level 4: What You Need to Know  

At Alert Level 4 the only face-to-face appointments will be for Depo Provera, IUD and implant insertions. Where suitable, all other appointments will be done by phone or rebooked when alert levels are reduced. 

At a phone consultation we can help with emergency contraception, pill repeats, condom prescriptions, pre IUD and pre implant appointments. We may be able to help with bridging contraception until we can see you in the clinic. 

In person booked clinic appointments:

Only one or two clients will be allowed in the clinic at a time to ensure physical distancing can be maintained. We will be spacing the appointments to ensure you can be seen quickly so you should not need to wait for too long.

Before your appointment:

  1. If you are having a face-to-face appointment, you will be COVID-screened before your appointment and on arrival at the clinic. 
  2. To help with physical distancing, please do not bring a support person to the clinic unless it is absolutely necessary. Please do not bring children to the clinic.
  3. Please maintain physical distancing of two metres when waiting outside the clinic and in the clinic waiting room.
  4. Please come to the clinic at the time allocated. You may be asked to wait outside the clinic if there are too many people in the waiting room.
  5. Please ring ahead and cancel if you become unwell. You can also cancel your appointment by using the Cancel my Appointment form.
  6. If you are having an IUD insertion, don’t forget to have your breakfast or lunch before your appointment.
  7. Organise someone to take you home after your IUD insertion if needed.

At your appointment:

  1. Please wear a mask at all times in the clinic. This is a legal requirement. 
  2. If you have a medical condition or disability that makes it difficult to wear a mask, let us know in advance, so we can make arrangements to assess you safely. 
  3. Hand sanitiser (gel) stations are at the entrance to the clinic, reception desk and in the clinic rooms. Please use this on entry and exit from the clinic.
  4. You will need to use the QR tracking code or sign the visitors’ log book to help with contact tracing if needed.
  5. There will be screens on the reception desk to provide a safety barrier.
  6. Our staff will be wearing suitable personal protective equipment (PPE) to keep you and themselves safe.
  7. Cashless payment is a legal requirement. We have Paywave in all of our clinics nationwide, or you will be asked for online payment.

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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