QUALITY

Quality is an integral part of everything we do and it is everybody’s business.

We are always working to make our services better for our clients.

We have a continuous quality improvement programme to ensure we meet regulatory compliance standards.

Our continuous quality improvement also allows us to meet:

• Our external accreditation and certification requirements 
• National standards and legal requirements
• Professional standards of competency

See Our Accreditations for a full list of Family Planning’s memberships, accreditations and standards. 

Making sure we consistently deliver high-quality sexual and reproductive healthcare services is very important to Family Planning.

YOUR FEEDBACK

You can help us to improve our services by telling us what we did well or what we can do better – just follow our feedback and complaints process.

We carry out a client experience survey each year and encourage clients to complete a survey form. 

We also carry out evaluations at the end of courses and projects.