Client Rights
Family Planning is committed to meeting its duties and obligations as set out in the Code of Health and Disability Services Consumers’ Rights. As a Family Planning client you have the following rights:
- Right 1 – Respect. You should always be treated with respect. This includes respect for your culture, values and beliefs, as well as your right to personal privacy.
- Right 2 – Fair Treatment. No one should discriminate against you, pressure you into something you do not want or take advantage of you in any way
- Right 3 – Dignity and Independent. Services should support you to live a dignified, independent life.
- Right 4 – Proper Standards. You have the right to be treated with care and skill, and to receive services that reflect your needs. All those involved in your care should work together for you
- Right 5 – Communication. You have the right to be listened to, understood and to receive information in whatever way you need. When it is necessary and practicable an interpreter should be available. (how does this link to use of language line
- Right 6 – Information. You have the right to have your condition explained and to be told what your choices are. This includes how long you might have to wait, an estimate of any costs and likely benefits and side effects of any treatment. You can ask any questions to help you be fully informed.
- Right 7 – It’s Your Decision. It is up to you to decide. You can say no or change your mind at any time.
- Right 8 – Support. You have the right to have a support person or persons present.
- Right 9 – Teaching and Research. All these rights apply if you are taking part in a teaching or research project.
- Right 10 – Complaints. It is okay to complain. Your complaints help improve services. It must be easy for you to make a complaint, and it should not have an adverse effect on the way you are treated.